1. Protection of Personal Information (POPIA)
BESS Commercial Equipment is a trading brand of BESS (Pty) Ltd, registered in the Republic of South Africa. We respect your constitutional right to privacy and are committed to processing your personal data lawfully, transparently, and securely in accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA).
2. Information We Collect
When you enquire about equipment, request a quotation, schedule technical servicing, or contact our Benoni workshop, we may collect:
- Full name and business / trading entity name.
- Contact details including business email address and direct phone or WhatsApp number.
- Physical or delivery address for installation, equipment transport, or on-site maintenance.
- Equipment specifications, workshop service history, and technical enquiry notes.
3. How Your Information Is Used
Your personal information is processed strictly for legitimate business purposes:
- Generating accurate equipment quotations and formal commercial invoices.
- Coordinating equipment logistics, workshop diagnostics, preventative servicing, and emergency callouts.
- Communicating order status, parts availability, and warranty documentation.
- Fulfilling legal, tax (SARS), and regulatory accounting duties in South Africa.
We never sell, rent, or trade your personal information to third parties. Technical infrastructure providers (such as Resend for transactional email dispatch and Upstash Redis for anti-abuse rate limiting) operate under strict contractual data protection agreements.
4. Commercial Quotation & Equipment Terms
Illustrative Media: Catalogue imagery, dimensions, and schematics published on this website are illustrative and representative of commercial bakery, butchery, and food service machinery. Exact technical specifications, electrical ratings, capacity, and manufacturer lead times are confirmed on your written formal quotation.
Quotations: Official quotations issued by BESS (Pty) Ltd are valid for the period specified on the quotation document (typically 14 to 30 days), subject to foreign exchange rate movements and stock availability at the time of order confirmation.
Installation & Servicing: Machine installation and commissioning require site readiness (adequate electrical supply, water connections, drainage, and level flooring). Technical callouts outside the standard Gauteng servicing radius are subject to travel and logistical scheduling confirmed in advance.
5. Information Officer & Contact Inquiries
Under POPIA, you have the right to request access to, correction of, or deletion of your personal data held by BESS (Pty) Ltd. For any privacy queries or legal requests, please contact our Information Officer:
BESS (Pty) Ltd — Information Officer
57 Railway, Benoni, South Africa
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